Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the QualentiCore platform (“Platform”, “Service”), operated by QualentiCore Ltd (“we”, “us”, “our”). By creating a workspace or using the Platform you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

• Workspace — an isolated tenant environment created for a company.
• Administrator — the user who creates the Workspace or is granted admin rights.
• Data — any information, documents, records, or files you upload to or create within the Platform.
• Subscription — a paid plan (e.g. Pro) that unlocks additional features.

3. Account & Workspace

You must provide accurate company and contact information when creating a Workspace. The founding Administrator is responsible for all activity within the Workspace, including actions by team members they invite. You must keep your credentials confidential and enable two-factor authentication where offered.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose.
• Upload malicious code, viruses, or harmful content.
• Attempt to access another Workspace’s data or circumvent tenant isolation.
• Reverse-engineer, scrape, or resell any part of the Service.
• Share login credentials or allow unauthorised access to your Workspace.

5. Subscriptions & Billing

The Platform offers a free Basic tier and a paid Pro tier. Pro subscriptions are billed monthly via Stripe. Prices are displayed in GBP (£) and are exclusive of applicable taxes unless stated otherwise.

You may cancel your Pro subscription at any time through the Billing Portal. Cancellation takes effect at the end of the current billing period; no partial refunds are provided. We reserve the right to change pricing with 30 days’ written notice. Continued use after the price change constitutes acceptance.

6. Data Ownership & Privacy

You retain full ownership of the Data you upload. We do not sell, share, or use your Data for any purpose other than providing and improving the Service. Each Workspace’s data is logically isolated from every other Workspace.

We process personal data in accordance with applicable data-protection legislation (including UK GDPR). A separate Privacy Policy, available on request, details the categories of data processed, lawful bases, retention periods, and your rights as a data subject.

7. Security

We employ industry-standard measures to protect your Data, including encryption in transit and at rest, tenant-level access controls, and regular security reviews. While no system is immune from all threats, we commit to promptly notifying affected Workspaces of any confirmed data breach.

8. Service Availability & Support

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance where practicable. Support is provided via the channels listed in the Platform.

9. Intellectual Property

All rights in the Platform software, design, branding, and documentation belong to QualentiCore Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription or free-tier access.

10. Limitation of Liability

To the fullest extent permitted by law, QualentiCore Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity arising from your use of the Service. Our total aggregate liability shall not exceed the fees you paid in the twelve months preceding the claim.

11. Disclaimer

The Platform is a compliance management tool and does not constitute legal, regulatory, or food-safety advice. Certification scheme names, regulatory references, and guidance provided within the Platform are for informational convenience only. You remain solely responsible for ensuring your operations meet all applicable legal and regulatory requirements.

12. Termination

You may close your Workspace at any time by contacting support. We may suspend or terminate access if you breach these Terms, fail to pay subscription fees, or engage in conduct that threatens the integrity of the Service. On termination, we will retain your Data for 30 days to allow export, after which it may be permanently deleted.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Platform or by email with at least 14 days’ notice. Your continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have any questions about these Terms, please contact us through the support channels available within the Platform.